I just got off the phone with Naomi Carey, a training coordinator with the National Suicide Prevention Lifeline. She reached out after seeing my previous blog post.
She said she had already reached out to the coordinator of the crisis center where my call was routed last night. She also sent me this email, which I’m sharing with her permission:
I am very disappointed to hear about your experience with the Lifeline last night. I apologize that you were not provided the guidance and assistance you sought to help a friend in crisis.
I have forwarded the information about your concerns to the Program Manager at the crisis center in Virginia where your call was answered last night, in order to look into this further.
I would also like to try to link you to the Lifeline crisis center where your friend is located so that I can, at the very least, link you with the help and support you were initially seeking for your friend. If you can provide me your friend’s location, I can request that a crisis counselor at the closest crisis center reach out to you.
I am grateful to Naomi for reaching out and am assured, both by what she said and how she said it, that this incident will now be used as a teaching model for crisis counselors who have to handle this kind of situation.
Thank you to Naomi, to everyone on Twitter who reached out last night, to my friends who jumped into action, and to A. We’re working with my friend on the West Coast and trying to get him the help he needs right now. As always, I feel very fortunate to know and have you in my life — whether in real life or on here, in 1s and 0s and the Internet ether.